Frequently Asked Questions
What do you sell?
On this website, you can order original paintings and drawings personally made by Aleksandra Duhlinska as well as 100% painted recreations copied from early sketches. Also you can get fine art prints in the categorry Prints.
Do you sell framed art?
No, I don’t make or sell decorative frames in addition to drawing artworks or paintings. When using the word “frame” in correspondence, I refer to the wood frame used for stretching the painting on top when it comes to paintings.
What are the shipping terms?
I offer free delivery of gallery wrapped paintings or drawings in certail dimentions. This service is available for maximum 30’’x40’’ art pieces. If you are buying a larger painting or drawing and want to have it wrapped and delivered to your home address, this can be done for an additional shipping fee that depends on the painting or drawing size and your geographical location. Delivering paintings or darwings to other distant countries is charged extra as well. Please note that wrapped or packaged is not the same as framing. I do not sell framed art online with decorative frames.
What countries do you ship to?
I can arrange a delivery to any country of the world that has a post office.
What is the shipping cost?
I provide free delivery all over the world with approx 30-day shipping guarantee. Please bear in mind sometimes there are delivery issues due to Post office of the recepient country which might lead to some slight delay.
How can I calculate the total bill if I’m purchasing from another country?
The total payment amount will consist of the price of the painting and the transportation cost.
How long will it take for the order to ship?
With the free service, paintings and darwings arrive within approx a month from payment date. I can also arrange an express delivery for an extra fee that depends on the number of items purchased and the buyer’s location.
Can you hold the item to ship at a later date?
I have no trouble holding your painting or drawing for as long as need until you contact me and arrange for a delivery. I can hold an artwork from selling with later date if only it is paid.
Can I get a painting or darwing delivered as a gift?
I can send the order to any address mentioned by the purchaser and issue the authenticity certificate to any name provided in the online form.
Can I request a personal inscription on the back of the painting?
Yes, I can sign the back of your painting or drawing with any words of your choice as long as they don’t convey an offending or obscene message.
What should I do if I got a wrong painting or drawing?
Get in touch with me and I will deliver the correct painting or drawing immediately while providing a full refund for the return shipping of the wrong one.
What should I do if I received a damaged painting?
Contact me to arrange for a replacement or payment refund. I will send you another copy of the same painting or replace it with an equally priced artwork of your choice as soon as possible.
Can I return or exchange a painting or drawing I ordered?
Yes, you can:
– return the item for a full refund within 7 days from the shipment date
– exchange it for an equally priced painting in a two-week timeframe
All shipping expenses are covered by the buyer.
How can I get in touch with Aleksandra Duhlinska?
If you have any questions, please do not hesitate to contact me!
©All images are copyright of Alexandra Duhlinska. They may not be downloaded, modified, altered or sold without the express written permission of the artist.