Return and Exchange

Return and Exchange Policy

 

Thank you very much for your attention and interest in the art of Alexandra Duhlinska.

All returns must be sent to my office in Bulgaria. Please contact me before making a return. I provide you with the current address.

I will work with you to resolve any issue related to your order. Do anything in our power to make you a happy customer and maintain your loyalty, regardless of what the situation is. Every situation, return or exchange will be handled on individual basis. However, we do have certain rules and guidelines for returns and exchanges.

Returns are accepted only if you contact us and ship the artworks back within 7 days from the delivery date.

Exchanges are accepted only if you contact us and ship the artworks back within 14 days from the delivery date in the same condition as when it has been sent to you.

In case of a return, we will provide all the money back except of any shipping fees paid in the addition to the cost of the merchandise. Items with free shipping will be refunded completely.

The money back can be provided back to your paypal account. We can also give you credit towards future purchases upon request instead of a refund.

You can exchange the painting for something else of the same value, if the desired painting is more expensive, you must pay the difference.
We will pay the cost of the return shipping only if you received a wrong or damaged painting. If you simply do not like the painting or wish to return for any other reason, you must cover the shipping return shipping expenses.

Please remember that customer satisfaction is my main goal and I will do anything possible to make you a happy customer.

 
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If you have any questions, please do not hesitate to contact me!

©All images are copyright of Alexandra Duhlinska. They may not be downloaded, modified, altered or sold without the express written permission of the artist.

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