Shipping Policy

Shipping Policy and Buying My Art

Unparalleled Quality and Customer Service

 

All my paintings are created using high-quality canvases, paper and paints.
I’ve been selling art on and off eBay for more than 10 years and created more than 1700 paintings that were sold to home owners and businesses.
Throughout my entire career, I have kept a 100% positive feedbacks rating of satisfied customers. You can read some of the testimonials I’ve received or view my feedbacks on eBay.com.
All my paintings and drawings are coated with varnish to protect them against light and dust for many years of enjoyment.

The Checkout Process

 

The checkout and payment processing is done through PayPal. Even if you do not have a PayPal account, you will be able to use your credit card. Your financial information is not passed through to me and it is kept confidential by PayPal.
PayPal is always free to use for buyers and it is faster than sending money orders or checks in the mail.
Upon payment, I will receive an instant notification from PayPal with your payment details and shipping address.

Certificate of Authenticity

 

A certificate of authenticity of all paintings and drawings is provided if only cutomer requires. Art certificate states the following:
– Painting’s name and dimensions
– Artist’s name (myself) and the fact that it is hand-made
– Date of creation
– Media used
– Location
– Item personally signed by the author (myself)

Shipping & Handling

SHIPPING IS FREE TO ANY PLACE IN THE WORLD FOR UNFRAMED PAINTINGS AND DRAWINGS

 

I use BG Post offices shipping around the world. Your purchase will be shipped within 2-3 days after your payment in a safe mail tube or reinforced envelope. I guarantee delivery in approx 30 days or less from the payment date.

Customers might experience customs related delays and might need to pay import and custom taxes. Artdux.com is not responsible for any customs and import taxes, such taxes are the responsibility of the buyer/ receiver.

You will receive the tracking number as soon as the item is shipped or couple days before shipping.

PLEASE NOTE: If you recieved damaged or wrong item, PLEASE CONATCT ME at alexandra.duhlinska@gmail.com AND I WILL HELP YOU TO RESOLVE THIS ISSUE.

My paintings and drawings are professionally packaged. The paintings are placed inside a safe mail tube. Small artworks are packaged in an safe male envelope, supported by double-walled cuboards.
International Customers and USA Customers: All my Artworks are sent via Post Office, which takes it 2-3 business days to be send to US destinations or other. It takes approximately three to four weeks to arrive to a particular destination. Time of arriving might vary according to country delivery specifics.

Returns

 

Hand-made paintings are subject to exchange only. Posters and embellished prints are non-returnable.

Payment Methods

 

I accept PayPal payments

 
See All Testimonials
If you have any questions, please do not hesitate to contact me!

©All images are copyright of Alexandra Duhlinska. They may not be downloaded, modified, altered or sold without the express written permission of the artist.

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